Policies

Refund Policy

Merova Media

4-Day Refund Window

Clients who pay for services during a sales call have four (4) calendar days from the date of payment, or through the date of their scheduled Launch Call — whichever comes first — to request a refund. Refund requests must be submitted in writing (email or WhatsApp) within this window to be considered.

After The Window Closes

Once the 4-day window has passed, or once the Launch Call has occurred and services have commenced — including but not limited to ad account setup, campaign build-out, landing page creation, or lead generation activity — all payments become final and non-refundable.

This applies regardless of the client's satisfaction with results after that point, since Merova Media allocates team time, ad spend, and resources to the client's account immediately upon commencement of services.

How To Request A Refund

Within the 4-day window, email support@merovamedia.com or send a WhatsApp message to your point of contact stating your name, the date you paid, and your request to cancel. Refunds are processed within 5-10 business days to the original payment method.

Why This Policy Exists

The 4-day window gives clients a short, clear opportunity to change their mind before Merova begins building out ad accounts, campaigns, and creative assets on their behalf. Once that work begins, it represents real time and ad spend committed to the client's account, which is why the policy shifts to non-refundable at that point.